QA Test Lead on Apex Legends

An experienced leader in training, operations, and process optimization, I successfully led onboarding and training initiatives across North America, Barbados, and Bogotá, including for management teams. I played a pivotal role in establishing the Bogotá office, onboarding both employees and leadership, which reduced ramp-up time by 40%. I briefly managed Bogotá staff while serving as a go-to resource for company policies and procedures.

I spearheaded the implementation of Jira / JaaS Issue Templates in collaboration with development, cutting bug reporting time by 70%. This effort standardized issue reporting, improved QA onboarding, and enhanced cross-team data consistency. I managed end-to-end rollout activities—from stakeholder requirements and IT coordination to extensive testing and go-live support—ensuring a smooth adoption across the department.

In addition, I developed automated Slack bots using Google App Scripts and the Slack Web API to reduce routine communication by 50% and enforce QA compliance through real-time private alerts. I directed communication of test cases to over 60 QA team members, enabling early identification of build issues in coordination with developers.

To improve onboarding and documentation access, I created a centralized Confluence resource hub and streamlined navigation, including consolidating complex console setup instructions across multiple platforms. My archival and reorganization efforts greatly improved usability and relevance.

Finally, I introduced a weekly status reporting system that delivered actionable insights on Quality Assurance Requests (QARs), including time tracking, sentiment analysis, and stakeholder-facing analytics—strengthening transparency and credibility with leadership.